Power User: Automating with Robots

The most powerful feature of TicketHub is the ability to automate support through Robots.

What are Robots?

Robots are API agents that allow external systems to interact with your workspace. You can use them to:

• Automatically create tickets from custom web forms.
• Sync issues from other platforms (like GitHub or Jira).
• Post automated updates from deployment scripts.

Generating an API Key

1. Navigate to the Robots section in your sidebar.
2. Click Initialize Robot and give it a descriptive name (e.g., GitHub Actions Sync).
3. Copy your Token immediately. For security, we only show it once.

Simple Integration Example

You can create a ticket using a simple cURL command:

curl -X POST https://your-tickethub.com/api/tickets 
  -H "Authorization: Bearer YOUR_ROBOT_TOKEN" 
  -H "Content-Type: application/json" 
  -d '{
    "title": "Build Failed",
    "description": "The production build failed on line 42.",
    "priority": "high",
    "tags": ["ci-cd", "automated"]
  }'